Peace of mind, in writing.
Every Fusim door is built from Galvalume steel and checked before it leaves our factory. If a manufacturing defect shows up, we will put it right.
Steel body and frame
- Manufacturing defects in the Galvalume steel leaf and frame
- Welding and structural joints
- Warping or bending under normal use
Finish and coating
- Peeling or blistering of the factory finish
- Rust from a coating defect
- Uneven fading under normal use
Locks and hardware
- Defects in the multi point locking mechanism
- Hinges and handles supplied with the door
- Factory fitted cylinders and keeps
What the warranty covers.
- Defects in materials and workmanship
- Structural failure of the steel leaf or frame under normal use
- Finish defects such as peeling or blistering
- Defects in the locks and hinges supplied with the door
What it does not cover.
- Installation not done or approved by Fusim or an authorised dealer
- Accidental or deliberate damage, impact or forced entry
- Natural disasters, fire and flooding
- Alterations, repairs or added fittings by others
- Normal wear such as fine scratches and a gradual change of sheen
- Damage from harsh chemicals, abrasive cleaners or lack of basic care
Four simple steps.
Keep your invoice safe. It confirms your door model and purchase date, and makes every claim faster.
Contact us
Call, WhatsApp or email us, or speak to the dealer you bought from.
Share the details
Send your invoice, the door model and clear photos of the issue.
Inspection
Our team or an authorised dealer checks the door and confirms the cause.
Repair or replace
Covered defects are repaired, or the faulty part is replaced.
Keep your door like new.
A few minutes of care keeps the finish bright, the locks smooth and your warranty valid.
Clean gently
Wipe with a soft damp cloth and mild soap, then dry.
Skip harsh cleaners
Avoid abrasive pads, acids, thinners and strong solvents.
Oil the moving parts
Lightly lubricate hinges and locks every few months.
Keep water away
Do not let water stand at the bottom of the door or frame.
Register your Fusim door.
Register after installation so your model and purchase date are on record, or raise a claim with the same form. Our team will get back to you.
- Quicker claims with your details on file
- Direct support from the Fusim team
- Send photos any time on WhatsApp
Warranty form
Fields marked with a name and mobile number are required.
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Questions about your warranty?
Straight answers to the questions customers ask most. Anything else, our team is a call away.
Contact UsDo I need to register my warranty?
Registering is recommended. It records your door model and purchase date, so any future claim is handled faster. Always keep your invoice.
What do I need to make a claim?
Your invoice, the door model and clear photos of the issue. You can share photos with us on WhatsApp.
Does installation affect the warranty?
Yes. For full coverage, the door should be installed by Fusim or an authorised Fusim dealer.
Are the locks covered?
Manufacturing defects in the locks, hinges and handles supplied with the door are covered.
Where are the full terms?
Coverage periods and full terms are confirmed on your purchase invoice. Contact us any time for a copy.
Have a question? Ask our team.
Not sure what your warranty covers, or need help with a door you already own? Send us an enquiry and we will call you back.
Send an enquiry
Share your details and our team will get back to you shortly.
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